Call Center Representative - Roadside Assistance

Description:
? Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
? Understand the nature of the member?s distress, ensuring their immediate safety, and document the details promptly and accurately.
? Maintain a compassionate and composed demeanor, especially during high-intensity calls.
? Relay critical information to the internal and external teams to expedite the dispatching process.
? Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.
? Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

Requirements: ? Prior customer service experience. ? Call Center experience is preferred. ? Bilingual skills, especially in Spanish, are a plus. ? Ability to provide excellent customer service and thrive in a high-volume call environment. ? Excellent communication skills, both verbal and written. ? Empathy and a strong desire to help those in distress. ? Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens. ? Comprehensive understanding of maps, GPS systems, and traffic safety rules. ? Proficiency in Microsoft Teams and Outlook. ? High School diploma, GED or equivalent.

Benefits:
? Health coverage for medical, dental, vision
? 401(K) saving plan with company match AND Pension
? Tuition assistance
? PTO for community volunteer programs
? Wellness program
? Employee discounts (membership, insurance, travel, entertainment, services and more!)

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