Supporter Care Officer

?Predominantly remote Customer Service opportunity for a reputable Charity.
?Fast-paced environment in a central London location.

About Our Client

Our client is a respected organisation within the Not For Profit sector, serving thousands of individuals across London and the UK. The team is committed to making a difference in the lives of those it supports, and it fosters a collaborative and supportive work environment.

Job Description

Key responsibilities: ?Delivering excellent customer service to donors and supporters over the phone and via email. ?Handling supporter queries, ensuring they are resolved efficiently and effectively. ?Maintaining accurate records of supporter interactions in the internal database. ?Building and maintaining relationships with supporters to ensure ongoing engagement. ?Working collaboratively with the customer service team to meet and exceed departmental goals. ?Adhering to all company policies and procedures. ?Participating in training and development opportunities as required.

The Successful Applicant

A successful Supporter Care Officer should have:
?Experience in a customer service role, ideally in the Not For Profit sector.
?Exceptional communication skills, both written and verbal.
?Strong background in call handling, ideally in relation to fundraising/donations.
?Strong problem-solving abilities.
?A commitment to delivering excellent customer service.
?Experience using CRM systems.
?A team-oriented mindset.

What's on Offer

What's on offer:
?An estimated hourly rate of ?4 to ?8.
?The chance to work in a rewarding role in the Not For Profit sector.
?Predominantly remote, requiring one day on site per week.
?A collaborative and supportive company culture.
?The opportunity to make a difference in the lives of those the organisation supports.
?Temporary job role located in London for 4 months.

If you are looking for a rewarding role where you can make a real difference, then this Supporter Care Officer position could be the perfect opportunity for you. Apply today!

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