Support Specialist (Remote)
Employer Industry: Technology and Consumer Electronics
- Why consider this job opportunity...
- Salary up to $58,000, based on experience and language skills
- Opportunity for a four-day work week, with shifts from Thursday through Sunday
- 100% remote position, allowing for flexibility in work location
- Eligibility for a discretionary bonus of 5% of annual salary for active employees at fiscal year-end
- Comprehensive benefits package including health insurance, 401(k) plan, and paid vacation
- Dynamic and collaborative work environment focused on continuous improvement
- What to Expect (Job Responsibilities):
- Provide Tier 2 technical support and solutions to customers via phone calls, emails, and live chat
- Educate customers on website tools and resources to enhance their experience
- Document all customer interactions and support issues in the ticketing system
- Demonstrate empathy and responsible judgment to ensure optimal customer outcomes
- Collaborate with team members to deliver exceptional customer experiences
- What is Required (Qualifications):
- Minimum 2 years of proven customer service experience, ideally in the telecom, high-tech, or consumer electronics industries
- Experience with video conferencing tools such as Zoom Rooms and Microsoft Teams Rooms
- Proficiency with Microsoft Office applications
- Excellent verbal and written communication skills
- Experience supporting B2C customers within a high-contact support center
- How to Stand Out (Preferred Qualifications):
- Experience with cellphones, apps, and Bluetooth technology
- Associate's or Bachelor's Degree preferred, or a combination of some college and relevant experience
- Proven ability in conflict resolution and relationship management
- Strong interpersonal skills to build relationships with customers
- Desire to learn and adapt within a fast-paced environment
#Technology #CustomerSupport #RemoteWork #CareerGrowth #CompetitiveBenefits
At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer
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