Support Specialist I (Remote)

Employer Industry: FinTech

Why consider this job opportunity...
• Salary up to $23.00 per hour
• Opportunity for overtime pay for hours worked beyond the standard work week
• Supportive and collaborative work environment with a focus on customer satisfaction
• Chance to contribute to process improvements and enhance the customer experience
• Access to tools, resources, and mentorship for career growth and development
• Be part of a diverse and inclusive team that values innovative thinking

What to Expect (Job Responsibilities):
• Effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat
• Compose thoughtful, personalized responses for a variety of customer requests
• Triage incoming requests and identify trends in customer issues to flag for the team
• Document bugs for the Engineering teams and communicate technical problems clearly
• Contribute to team goals and share knowledge through mentorship and collaboration

What is Required (Qualifications):
• Must be located within the greater Salt Lake City, UT area
• Passionate about customer support and its role in a customer-centric team
• Strong verbal and written communication skills
• Ability to communicate technical problems tactfully and clearly
• Demonstrated empathy, diplomacy, and poise under pressure

How to Stand Out (Preferred Qualifications):
• Bachelor's degree
• Experience in the FinTech industry
• Prior experience in a customer-facing role, ideally in a support function
• Currently hold or have recently held a Series 7 and/or 63 securities license
• Willingness to work overtime

#FinTech #CustomerSupport #CareerGrowth #TeamCollaboration #DiversityAndInclusion

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