Sr. IT Support Specialist

Employer Industry: Technology Services

Why consider this job opportunity...
• Hourly rate of $36 - $40.87 USD, with total compensation ranging from $75k to $85k USD per year
• Comprehensive paid time off for enhanced work-life balance
• Excellent medical, dental, and vision options
• 401(k) matching, life insurance, commuter benefits, and parental leave plans
• Complimentary CalmApp subscription for you and your loved ones, emphasizing mental wellness
• Energetic work environment with a hybrid work style, fostering an inclusive community and professional development opportunities

What to Expect (Job Responsibilities):
• Provide advanced technical support to end-users for hardware, software, and some network issues
• Diagnose and resolve complex technical problems related to the employer's Information Systems
• Oversee the installation, configuration, and maintenance of IT equipment and software
• Monitor system performance and ensure optimal operation of IT systems administered by the IT Service Desk
• Conduct regular system audits and generate reports on system performance and security

What is Required (Qualifications):
• Minimum of 7 years in IT support or a similar role
• Strong knowledge of Windows and MAC OS support
• Proficiency with Android and iPhone support
• General knowledge of network protocols and services
• Familiarity with IT security best practices

How to Stand Out (Preferred Qualifications):
• Strong knowledge of asset management systems such as JAMF and Intune
• Ability to resolve complex incidents and requests in relation to hardware and software in use by the business
• Excellent communication and interpersonal skills
• Ability to work independently and as a member of a team
• Stay updated on the latest industry trends and technologies to recommend improvements and upgrades

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