Senior Customer Support Rep - Remote

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

UPS is currently seeking a Customer Service Representative for the Worldwide Economy product. This position primarily provides customer service by answering high volume incoming requests and assisting customers with customer accounts, services and questions as well as assisting with internal operational support. The ideal candidate will thrive in a fast-paced environment and have strong technology, analytical, oral and written communication, problem solving and time management skills.

The Customer Service Representative will provide general administrative support when needed. He/She will also provide excellent customer service to internal and external customers via phone and email.

Responsibilities and Duties
? Resolves customer support challenges in a time-critical environment using problem solving strategies
? Manages multiple administrative tasks in a fast-paced environment with minimal supervision
? Analyzes customer problems and communicates solutions verbally and/or in writing timely
? Answers high volume of incoming requests professionally and quickly demonstrating appropriate etiquette

Knowledge and Skills
? Experience using Microsoft Office products (Excel, Word, PowerPoint and Access) or similar software
? Bachelor's Degree (or internationally comparable degree) - Preferred
? Customer Service experience - Preferred
? Clerical Support experience - Preferred

Employee Type:
? Permanent
? UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:
? Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
? This role is a job grade 006
? The last day for internals to apply for this role will be 1/3/25

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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