Remote Live Chat Support

InterCambio Express Inc is seeking a motivated and customer-focused individual to join our team as a Remote Live Chat Support Agent. The successful candidate will provide real-time assistance to our customers through live chat, helping them with inquiries, troubleshooting issues, and offering product and service support. This role requires excellent communication skills, quick problem-solving... abilities, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

• Respond to customer inquiries via live chat in a timely and professional manner.

• Assist customers with product and service-related questions, providing accurate and detailed information.

• Troubleshoot technical issues and guide customers through step-by-step solutions.

• Escalate unresolved issues to the appropriate departments when necessary.

• Maintain a high level of customer satisfaction by delivering friendly and efficient service.

• Keep records of customer interactions, inquiries, complaints, and comments.

• Stay up-to-date with product knowledge, company policies, and procedures.

• Collaborate with team members to ensure a seamless customer experience.

Qualifications:

• Previous experience in customer service, preferably in a live chat support role is a bonus.

• Strong written communication skills with the ability to convey information clearly and effectively.

• Ability to multitask and manage time efficiently in a remote work environment.

• Proficiency in using live chat software, CRM systems, and other customer service tools.

• Problem-solving skills with a focus on finding solutions quickly.

• High-speed internet connection and a quiet workspace conducive to remote work.

• Flexibility to work various shifts, including evenings, weekends, and holidays if required.

• Bilingual (English/Spanish) is a plus.

Benefits:

• Competitive salary and performance-based incentives.

• Flexible work schedule.

• Opportunities for career growth and development.

• Work-from-home convenience.

• Health, dental, and vision insurance options.

• Paid time off and holiday pay.

About InterCambio Express Inc:

InterCambio Express Inc is a leading provider of money transfer services, dedicated to offering reliable and efficient financial solutions to our customers. With a focus on customer satisfaction, we strive to make money transfers easy, fast, and secure for individuals and businesses across the globe.

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