Remote Desktop Support Specialist | WFH

Job Title: Desktop Support Specialist - Remote

Job Overview

We are seeking a dedicated Desktop Support Specialist to join our esteemed team, providing exceptional service and support to our employees? technological needs. This role is pivotal in ensuring seamless operations of our software and hardware systems while fostering a culture of collaboration and problem-solving.

Key Responsibilities
? Act as the primary point of contact for resolving technical inquiries and issues through our ticketing system, efficiently diagnosing and proposing solutions.
? Provide training and guidance to employees on effective usage of company software and hardware.
? Oversee the installation, configuration, and maintenance of applications to ensure optimal performance.
? Collaborate closely with the IT team to set up new equipment and troubleshoot network challenges.
? Remain informed of the latest technological advancements and contribute to ongoing system enhancements.

Required Skills
? Over 3 years of experience in a technology support role with a proven track record of success.
? Proficient in Windows, Azure, Office 365, SharePoint, and Intune.
? Exceptional time management skills, capable of prioritizing tasks and meeting deadlines.
? Strong analytical and problem-solving abilities, adept at assessing issues and implementing solutions.
? Excellent communication skills with an ability to convey complex technical concepts in a clear and approachable manner.
? Physical capability to handle computer equipment, lifting up to 40 lbs as needed.

Qualifications
? A college degree in IT, cybersecurity, or a relevant field is advantageous, although demonstrated skills may suffice.
? Experience with a Managed Service Provider (MSP) is considered a plus.

Career Growth Opportunities

Joining our team opens doors to continuous learning and professional development, allowing you to advance your career in a dynamic and innovative industry.

Company Culture And Values

We pride ourselves on maintaining a collaborative and inclusive work environment that fosters growth, creativity, and mutual respect among our team members.

Networking And Professional Opportunities

As part of our team, you will have ample opportunities to connect with professionals in the industry, helping you to expand your network and enhance your skill set.

Compensation And Benefits

We offer a competitive salary commensurate with experience, along with potential bonuses and benefits that support your well-being and career aspirations.

If you are passionate about technology and ready to make a significant impact on our team, we invite you to apply!

Employment Type: Full-Time

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