Remote Customer Support Specialist

Remote Customer Support Specialist

Summary...
Leading shipping and logistics company dedicated to providing seamless and efficient delivery solutions seeks a motivated and detail-oriented Remote Customer Support Specialist to become part of their award-winning team.

In this position, you will serve as the primary contact for customers, assisting with inquiries, providing information, and addressing concerns related to shipping, deliveries, and orders.

Key Responsibilities
? Respond to customer inquiries via phone, chat, and email in a timely and professional manner.
? Process orders, track shipments, and provide customers with accurate updates.
? Offer detailed information on shipping options, tracking information, and expected delivery times.
? Investigate and resolve customer issues, ensuring a satisfactory and timely resolution.
? Keep accurate records of customer interactions in the CRM system.

Qualifications
? Previous experience in customer service, call center, or a similar role.
? Strong verbal and written communication skills.
? Excellent problem-solving skills to effectively handle customer concerns.
? Commitment to delivering outstanding customer service and maintaining a positive customer experience.
? Knowledge of CRM software is a plus.

Customer Support Positions Offer
? Competitive hourly salary based on experience.
? Full benefits package including health, dental, vision, and paid time off.
? Opportunities for professional growth and advancement.
? Flexible work from home options.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:
? 401(k)
? Dental insurance
? Flexible schedule
? Health insurance
? Paid time off
? Vision insurance
? Work from home

Shift:
? Day shift

Work Location: Remote

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