Remote Customer Service Representative | Work From Home

Job Overview

We are excited to invite applications for the role of Customer Service Representative in a fully remote capacity, exclusively for residents of Colorado. This is an excellent opportunity to join a vibrant team that thrives in a high-volume call center environment, where you will assist customers with inquiries regarding open enrollment, application statuses, and more...

Key Responsibilities
? Deliver exceptional customer service by responding to general insurance enrollment inquiries and providing assistance with eligibility, plan selections, and modifications.
? Ensure accurate entry of customer information and interactions into the system.
? Leverage available resources to resolve customer issues and provide insightful answers to questions.
? Troubleshoot technical challenges related to insurance processes, policies, and systems.
? Conduct thorough research as needed to address complex customer concerns.
? Maintain compliance with state and federal regulations while upholding service excellence, quality, and productivity standards.
? Execute additional tasks as required.

Required Skills
? Strong verbal and written communication abilities, emphasizing interpersonal telephone skills.
? Proficient in Microsoft Office and other relevant technology applications.
? Capable of handling sensitive and confidential information with discretion.
? Excellent troubleshooting skills for technical issues.
? Ability to excel in a fast-paced, dynamic environment.

Qualifications
? Must be a resident of Colorado.
? A minimum of 1 year of consistent call center experience is required; 2-3 years is preferred.
? At least 1 year of customer service experience is essential.
? Dependable attendance is crucial, particularly during the 2-3 week training program.
? A quiet home office setup free from distractions is necessary.
? Familiarity with the Colorado Benefits Management System (CBMS) is advantageous.
? Seeking candidates who demonstrate a commitment to long-term roles and possess a history of job stability.

Career Growth Opportunities

We pride ourselves on offering a culture that supports professional growth and development, creating an ideal setting for individuals eager to advance their careers.

Compensation And Benefits
? This is a long-term contract position with a competitive compensation of $19 per hour.
? Enjoy the flexibility of a fully remote work arrangement, allowing you to work from the comfort of your home.

If you are seeking a rewarding remote position where you can truly make a positive impact, we encourage you to apply today!

Employment Type: Full-Time

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