Remote Customer Service Representative at Delta Airlines ? $45K to $55K Annually

Job Title: Remote Customer Service Representative

Job Description: Delta Airlines, a market leader in the aviation industry, is seeking a dedicated and customer-oriented individual to join our dynamic team as a Remote Customer Service Representative. Our ideal candidate is a problem solver who can provide exceptional customer service and build customer loyalty. The successful candidate will be... responsible for handling customer queries, resolving complaints, and providing flight information. This role requires excellent communication skills and a passion for delivering superior customer service.

Job Type: Full-Time

Working Hours: 40 hours per week, rotating shifts

Responsibilities:

1. Handle customer inquiries via phone and email

2. Resolve customer complaints efficiently and professionally

3. Provide accurate flight information to customers

4. Assist customers with booking and changing their flights

5. Monitor and respond to customer feedback on social media

6. Maintain a high level of product knowledge to provide accurate information to customers

7. Collaborate with internal teams to ensure customer satisfaction

8. Follow company policies and procedures

Benefits:

1. Competitive salary package ($45K-$55K Annually)

2. Comprehensive medical and dental coverage

3. Generous vacation and leave policy

4. Employee assistance program

5. Career advancement opportunities

6. Employee discount on flights

Hourly Salary Range: $25-45 per hour, based on experience and tenure

Job Requirements:

1. Previous experience in a customer service role

2. Excellent communication skills

3. Strong problem-solving abilities

4. Ability to work in a fast-paced environment

5. Proficiency in Microsoft Office Suite

Location: This is a remote position open to candidates residing in the United States.

Basic Educational Requirements: High School Diploma or equivalent. A degree in a relevant field is a plus.

Company Description: Delta Airlines is a leading global airline offering a broad range of domestic and international flights. We are committed to serving our customers with exceptional service, thereby building customer loyalty. Our team is comprised of dedicated and passionate professionals who strive to provide the best customer experience. We believe in empowering our employees and offering opportunities for growth and advancement.

How to Apply: Interested applicants can apply through our website at www.delta.com/careers. Please ensure that your resume and cover letter are updated. We look forward to your application

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