Remote Customer Service Representative

FalconTek is a GovCon Solutions and Services provider that supports Federal Agencies, State Governments, and Commercial Companies. FalconTek has provided support around the globe on mission critical programs since 2008. We are supporting a Non Emergency Medical Transportation Program and we have multiple Remote Customer Service Representative Openings... The Customer Service Representative will be the front-line representative and image of FalconTek. The Customer Service Representative will handle a variety of tasks, which include incoming phone calls, general clerical tasks, data entry, process picture ID?s, handling customer requests, and administrative support. WORK FROM HOME- All work is done remotely, but you must be local to the state of Missouri, have a computer, telephone and internet access. Responsibilities: ? Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels ? Provide top-quality customer service experience to a diverse customer population ? Enter Customer Contact information into appropriate software system, ensure accuracy of data entries ? Schedule trips in the most cost effective manner ? Meet job specific key performance indicators and goals ? Respond to all inquiries within a timely and professional manner ? Respond and document customer complaints ? Maintain daily customer scheduling for Eligibility staff ? Collect, track and maintain all monies collected for replacement IDs ? Maintain confidentiality and comply with HIPAA regulations ? Communicate professionally with Leadership both internally and externally ? Maintain program spreadsheets ? Regular attendance required for assigned shifts Requirements: ? High School Diploma or GED ? Typing speed of 30 WPM or greater ? One year customer service experience ? Six month experience working in a customer service contact center preferred ? Must be authorized to work in the United States Job Type: Full-time Pay: $16.02 per hour Benefits: ? Dental insurance ? Health insurance ? Vision insurance Shift: ? 8 hour shift Work setting: ? Remote Location: ? Missouri (Required) Work Location: Remote

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