Remote Chat Support Manager

Job Description:

Walt Disney is seeking a Remote Chat Support Manager to join our team in New York City, New York. This part-time position is ideal for a mid-to-senior level professional with at least 7 years of experience in customer service and chat support management. The ideal candidate should be adaptable, able to work independently, and possess strong leadership... skills.

Responsibilities:
• Manage a team of remote chat support agents, ensuring customer inquiries are handled in a timely and efficient manner
• Develop and implement strategies to improve customer satisfaction and retention
• Monitor chat interactions to ensure quality and compliance with company standards
• Provide coaching and performance feedback to chat support agents
• Analyze data and trends to identify areas for improvement and implement solutions
• Collaborate with cross-functional teams to drive continuous improvement in chat support operations
• Stay current on industry trends and best practices in chat support management

Requirements:
• 7+ years of experience in customer service and chat support management
• Proven track record of exceeding customer expectations and delivering delight
• Strong interpersonal and communication skills
• Creativity and innovation in problem-solving
• Ability to manage and motivate a remote team
• Bachelor's degree in a related field preferred
• Proficiency in chat support software and CRM systems

Benefits:
• Visa sponsorship for qualified candidates
• Training and professional development opportunities
• Travel and spending expenses covered for work-related activities

Working Environment:
At Walt Disney, our focus is on exceeding customer expectations and delivering delight in every interaction. We are committed to creating a positive and supportive working environment for our employees.

Deadline to Apply:
Please submit your application by May 15, 2024.

Equal Opportunity Statement:
Walt Disney is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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