Professional Telephone Receptionist- *Part Time*

About the position

The Professional Telephone Receptionist position is a part-time role focused on providing exceptional customer service as the first point of contact for various clients, including businesses, non-profits, and government agencies. The role requires effective communication, empathy, and professionalism to assist callers in their time of need, ensuring a positive experience while managing multiple calls efficiently.

Responsibilities
? Answer and relay telephone calls using a state-of-the-art telecommunications system.
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? Provide pertinent information and/or take messages using a customized computer-based scripted messaging system.
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? Follow client and company procedures for call handling and relaying of information.
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? Utilize good judgment and professional acumen, with an empathetic and caring personality.
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? Ensure punctual attendance for scheduled shifts.

Requirements
? Compassionate demeanor and professional attitude.
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? Stable Internet Connection.
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? Computer with a Windows 10 or newer operating system.
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? Dual Monitors.
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? Battery Backup.
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? Proficiency in Microsoft Windows and Microsoft Office 365.
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? Hands-on experience with basic office equipment.
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? Ability to type a minimum of 45 WPM while asking pertinent questions and documenting the caller's responses.
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? Solid written and verbal communication skills.
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? Ability to be resourceful and proactive when issues arise.
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? High School Diploma or Equivalent.

Nice-to-haves
? Bilingual Spanish is preferred, but not required.

Benefits
? Hourly Shift Differentials for Evening, Weekend, and Overnight Hours.
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? Premium Pay on Major Holidays.
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? Paid Birthday's Off.
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? Paid Sick and Personal Time Off.
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? Performance Based Bonus Structure (Award of Excellence Program).
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? Health, Dental, Vision, STD, LTD, Life Insurance, EAP, TeleDoc, and 401K.

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