Online Customer Service Representative Entry-Level

Remote, USA Full-time Posted 2025-03-11

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as an Online Customer Service Representative. As the first point of contact for our customers, you will provide exceptional support and resolve issues in a timely and professional manner via phone, email, chat, or social media...

Responsibilities:

?Respond to customer inquiries and concerns in a friendly and courteous manner

?Resolve customer issues and complaints in a timely and professional manner

?Provide accurate information about products and services

?Utilize problem-solving skills to address customer concerns

?Meet or exceed customer satisfaction and performance metrics

?Work in a fast-paced environment and adapt to changing priorities

?Collaborate with internal teams to resolve customer issues

Requirements:

?High school diploma or equivalent required

?0-1 year of customer service experience (previous experience in a call center or retail environment is a plus)

?Excellent communication and interpersonal skills

?Ability to work in a fast-paced environment and adapt to changing priorities

?Basic computer skills and ability to learn new software

?Reliable internet connection and dedicated workspace (for remote positions)

Working Conditions:

?Full-time or part-time positions available

?Remote or on-site work options (depending on the company)

?Flexible scheduling, including weekends and holidays (depending on the company

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