Online Call Center Specialist

Job Description:

Verizon is seeking a part-time Online Call Center Specialist to join our team in Washington, D.C. This position is at the Associate Level and requires a minimum of 2 years of experience in a similar role. The ideal candidate will be independent, passionate, and possess strong persuasion and negotiation skills...

Responsibilities:
• Handle incoming calls from customers regarding inquiries, issues, and complaints
• Provide excellent customer service by addressing customer needs in a timely and professional manner
• Utilize online tools and resources to assist customers with account management, billing inquiries, and technical support
• Meet or exceed performance metrics such as call quality, customer satisfaction, and resolution time
• Collaborate with team members and other departments to ensure customer needs are met effectively
• Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements:
• 2+ years of experience in a call center or customer service role
• Strong communication skills, both written and verbal
• Ability to work independently and prioritize tasks effectively
• Passion for helping customers and solving problems
• Persuasion and negotiation skills to handle difficult customer interactions
• Proficiency in using online tools and technology
• High school diploma or equivalent required, college degree preferred

Benefits:
• Relocation allowance for eligible candidates
• Training and professional development opportunities
• Vision insurance coverage

Working Environment:
At Verizon, we provide an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing exceptional customer service and utilizing the latest tools and resources to support our customers.

Deadline to Apply:
Interested candidates should apply by September 10, 2024.

Equal Opportunity Statement:
Verizon is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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