Live Chat Assistant

? *Job Title: Live Chat Assistant**
? *Company:** Southwest Airlines
? *Location:** San Diego, California, US...
? *Job Type:** Part-Time
? *Seniority:** Entry Level
? *Years of Experience:** 0

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### Job Description

Are you passionate about providing outstanding customer service? Are you looking for an exciting entry-level opportunity with a reputable airline? Southwest Airlines is seeking a motivated and reliable Live Chat Assistant to join our customer service team in San Diego. This role is perfect for individuals looking to kick-start their career in a vibrant and customer-focused environment.

### Responsibilities

As a Live Chat Assistant, you will be the first point of contact for our customers who reach out for assistance via our live chat platform. Your primary responsibilities will include:

• **Customer Support:** Engage with customers in real time, providing timely assistance with inquiries, concerns, and requests related to their travel experience.
• **Problem Solving:** Effectively address and resolve customer issues by utilizing company policies and resources, ensuring customer satisfaction.
• **Research:** Investigate and gather information to provide accurate responses to customer questions, demonstrating attention to detail and a strong ability to navigate multiple systems.
• **Documentation:** Accurately document customer interactions, ensuring information is logged appropriately for future reference; assist in identifying trends to improve service quality.
• **Collaboration:** Work closely with other departments to ensure a seamless experience for customers, communicating any relevant information regarding customer needs or operational challenges.
• **Feedback Participation:** Actively contribute to team meetings, sharing insights and suggesting improvements based on customer feedback and encounters.
• **Training Participation:** Complete required training sessions and ongoing development opportunities to enhance your skills and knowledge of the airline industry.

### Requirements
? *Education and Experience:**

• High school diploma or equivalent is required.
• Prior customer service experience, while beneficial, is not required as we will provide comprehensive training.
? *Technical Skills:**

• Proficient in using computers, multiple software applications, and instant messaging platforms.
• Familiarity with travel-related platforms or customer relationship management (CRM) systems is a plus but not mandatory.
? *Personal Traits:**

• **Motivated:** A self-starter who demonstrates a strong desire to learn and succeed in a fast-paced environment.
• **Reliable:** A dependable team member who consistently meets deadlines and commitments.
? *Soft Skills:**

• **Leadership:** A proactive communicator who takes the initiative in resolving issues and guiding customers through the troubleshooting process.
• **Research:** Strong analytical skills to seek out information and resolve customer inquiries effectively.

### Benefits

At Southwest Airlines, we value our employees and offer competitive benefits, including:

• Paid sick leave
• Retirement plan options
• Medical coverage options

### Working Environment

You will be part of a dedicated team committed to understanding and exceeding customer expectations. Here at Southwest Airlines, we foster a collaborative, engaging, and supportive work atmosphere.

### Deadline to Apply

Please submit your application by **October 26, 2024**.

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? *Equal Opportunity Statement:**Southwest Airlines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected status.

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