Live Chat Agent
Balian Springs is seeking a dynamic and responsive Live Chat Agent to enhance our customer support team. As a Live Chat Agent, you will engage with customers in real time, providing immediate assistance and solutions to their inquiries and issues. Your role will be crucial in delivering a seamless, engaging, and informative chat experience, ensuring customers feel valued and supported throughout their interaction with our services. The ideal candidate will possess excellent communication skills, the ability to multitask, and a customer-oriented approach. If you thrive in a fast-paced environment and are passionate about helping others, you will find a home with us at Balian Springs!
Responsibilities
? Provide prompt and accurate responses to customer inquiries via live chat, ensuring a professional and courteous interaction.
? Assist customers with product information, troubleshooting issues, and order management.
? Manage multiple chat conversations simultaneously while maintaining high levels of customer satisfaction.
? Document customer interactions, issues, and feedback to help improve service delivery.
? Collaborate with team members and other departments to escalate and resolve complex inquiries.
? Stay updated on product offerings, company policies, and industry trends to provide accurate information.
? Identify opportunities for process improvement based on customer interactions.
? High school diploma or equivalent; additional education or certification in customer service preferred.
? Proven experience in customer support, preferably in a live chat or online environment.
? Excellent written communication skills with strong attention to detail.
? Ability to work independently and manage time effectively in a fast-paced environment.
? Proficiency in using live chat software and other customer support tools.
? Empathy, patience, and a genuine desire to assist customers.
? Familiarity with Balian Springs? products and services is a plus.
? Private Healthcare Plan
? Pension Plans
? Life Assurance
? Training & Development
? Company Vehicle
Similar Remote Jobs
Live Chat Agent
Posted on: 23-02-2025 00:00
Virtual Chat Assistant-Remote
Posted on: 23-02-2025 00:00
Customer Advocate I
Posted on: 23-02-2025 00:00
Customer Service/Sales Representative
Posted on: 23-02-2025 00:00
Office Clerk- Remote
Posted on: 23-02-2025 00:00
Part-time Brand Ambassador
Posted on: 23-02-2025 00:00
Customer Service Representative
Posted on: 23-02-2025 00:00
Order Builder Loader
Posted on: 23-02-2025 00:00
Remote Chat Agent
Posted on: 23-02-2025 00:00
Part Time Cleaner
Posted on: 23-02-2025 00:00
Part-Time Package Driver – New York (Seasonal)
Posted on: 19-09-2024 00:00
Door to Door Sales
Posted on: 02-08-2024 17:48
Social Media Marketing Professionals | Work Remotely | Flexible Schedule Full or Part-time
Posted on: 28-11-2024 04:55
Technology Technical Support Representative - Work From Home
Posted on: 16-07-2024 18:37
Imaging Customer Service Engineer III (MR/CT)
Posted on: 31-01-2025 09:59
Remote Customer Service, Delta Hiring-Delta Airlines Careers
Posted on: 09-11-2024 04:38
Call Center Representative - Roadside Assistance
Posted on: 07-12-2024 04:21
Remote- Call Center Scheduler, Access Point
Posted on: 14-10-2024 04:22
(Work At Home) Data Entry - Remote Position- Administrative Assistant
Posted on: 16-01-2025 19:17
Apple Support College Program At Home Advisor - Dominican University of California
Posted on: 05-10-2024 00:00