IT Customer Service Representative
? Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
? Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
? Technologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures proper documentation.
? Provides resolution to customer based on in scope processes
? Follows the incident life cycle as defined by process viz logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
? Technologist constantly upgrades his technical, process and soft skills to achieve the client and internal quality scores with CSAT scores, resolution on call and customer service scores.
? Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
? Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.
Hours: 8:00am to 5:00pm
Pay Rate: $22.23 hr
Similar Remote Jobs
IT Customer Service Representative
Posted on: 31-01-2025 09:57
German Content Moderator (Remote)
Posted on: 31-01-2025 09:57
Client Lead Recruiter, PXT
Posted on: 31-01-2025 09:57
Korean and Mandarin Transcribers
Posted on: 31-01-2025 09:57
Part-Time Collections Evening (5pm-10pm)
Posted on: 31-01-2025 09:57
Medical Assistant/Front Desk Position
Posted on: 31-01-2025 09:57
Manager - Talent Management
Posted on: 31-01-2025 09:57
Online K-12 Teachers (Part-time)
Posted on: 31-01-2025 09:57
Customer Service Representative/Order Entry
Posted on: 31-01-2025 09:57
Verizon Wireless Order Entry
Posted on: 31-01-2025 09:57
Paid Social Media Manager
Posted on: 19-02-2025 06:27
Sr. Technical Product Manager, Physical Infrastructure (Electrical), Data Center
Posted on: 19-02-2025 06:28
Healthcare Financial Navigator - Nationwide Remote
Posted on: 16-07-2024 18:38
Provider Enrollment Representative I - REMOTE
Posted on: 04-09-2024 00:00
Amazon Flexible Remote Positions ? Degree Not Required
Posted on: 30-09-2024 00:00
Data Health Analyst
Posted on: 31-07-2024 19:12
Amazon Delivery Driver
Posted on: 22-09-2024 00:00
Southwest Airlines Remote Jobs @($25/Hour) ( Assistant Project Engineer )
Posted on: 10-12-2024 18:34
Sales Analyst - Value Team
Posted on: 31-01-2025 09:58
Remote Data Analyst - Entry Level
Posted on: 25-11-2024 05:20