[Hiring] FEP Customer Service Representative @Blue Cross Blue Shield of Nebraska

At Blue Cross and Blue Shield of Nebraska, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve. Our team is the power behind that promise. And, as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there?s no greater time for forward-thinking professionals like you to join us in delivering on it! As a member of Team Blue, you?ll find purpose, opportunities and the support you need to build a meaningful career and make a powerful impact in our community. As a Work- From- Home FEP Customer Service Representative in the Customer Service Center you are responsible for handling incoming phone calls and being the primary customer interface for inquiries. Our service representatives inform and educate as well as serve as member advocate, building trust in our abilities and being the voice of the customer. Candidates applying for this role must live within the state of Nebraska or Omaha metro at the time of application. BCBSNE is happy to offer three work designations for our Omaha area employees: 100% in-office, Hybrid, and 100% remote. What you'll do: Ability to investigate & resolve claims inquiries. Records information into Claims systems to ensure proper documentation. Demonstrates an understanding of applicable federal, state, & industry laws & helps ensure compliance with regulations. Responds to inquires from internal & external customer via various means of communication. Ability to effectively communicate with cross-functional teams & external customers. Ability to navigate through various Claims systems. Participates in projects, as assigned. To be considered for this position, you must have: High School Diploma + 2 years' experience. Learn more about what makes BCBSNE such an exceptional place to work by visiting NebraskaBlue.com/Careers. We strongly believe that diversity of experience, perspective and background will lead to a better workplace for our employees and a better product for our customers and members. Blue Cross and Blue Shield of Nebraska is an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans On the cutting edge of the health care industry, helping Nebraskans in moments of joy, times of hardship and the steps in between. We are Blue Cross and Blue Shield of Nebraska (BCBSNE), and we exist to be there for people when they need us. Our goal is to add more good, healthy years to people?s lives by supporting our customers and the Nebraska community at large. We have more than 80 years of experience behind us. And a bright future ahead as we continuously innovate to drive health care forward while meeting the needs of our members and state. If you?re passionate about helping people along their health journeys, we invite you to explore our career offerings. Here, you will find opportunities to grow personally and professionally while making a difference for our customers and greater Nebraska community.