Helpdesk - MAC suppoprt

Job Title : Helpdesk - MAC support

Job Location - Dallas TX (onsite)

Job Tenure - Full Time

Job Description: We are seeking a dedicated IT Helpdesk Analyst with experience in providing support for Mac environments to join our team. The ideal candidate will have strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Responsibilities: ? Provide technical support to end-users, resolving hardware and software issues for Macs, iPhones, and iPads. ? Conduct hardware diagnostics, repairs, and upgrades for Mac devices, ensuring optimal performance and functionality. ? Assist in the deployment of new Apple devices, including setup and configuration according to company standards. ? Manage Apple device inventory, including tracking and maintaining hardware assets, and ensure compliance with company policies. ? Respond to service requests and inquiries from end-users promptly, providing troubleshooting assistance and guidance. ? Collaborate with cross-functional teams to address escalated technical issues and ensure timely resolution. ? Document all support activities, including issue resolution steps, in the helpdesk ticketing system. ? Identify opportunities for process improvement and knowledge sharing to enhance the efficiency and effectiveness of IT support services. ? Stay updated on the latest Apple technologies, products, and updates to provide informed support and recommendations to end-users.

Qualifications: ? Bachelor's degree in Information Technology, Computer Science, or related field preferred. ? Proven experience providing technical support for Mac environments, including troubleshooting hardware and software issues. ? Strong knowledge of Apple products, operating systems (macOS, iOS), and productivity applications (e.g., Microsoft Office suite, Adobe Creative Cloud). ? Experience with hardware diagnostics, repairs, and upgrades for Mac devices is highly desirable. ? Excellent communication and interpersonal skills, with the ability to interact professionally with end-users of varying technical backgrounds. ? Familiarity with helpdesk ticketing systems and IT service management best practices. ? Ability to work independently and collaboratively in a fast-paced environment, prioritizing tasks effectively to meet deadlines. ? Apple certifications (e.g., ACSP, ACMT) are a plus.

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