Head of Business Operations - Remote

Why USAA? At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation?s military, but we all share in the mission to give back to those who did. As a dedicated Fraud Operations (Executive), you will manage and drive the Fraud teams, structures, policies/standards, processes, and... tools needed to ensure the prevention, detection and investigation of fraud and recovery in a complex and highly regulated environment. Contributes to the development, implementation, and execution of a multi-year strategic vision for the Fraud Operations teams. Leverages a data-driven approach in decision-making and managing fraud risk while championing a culture of process excellence, disciplined utilization of key performance indicators and key risk indicators for continuous improvement and effective risk management. This position can work remotely in the continental U.S. with occasional business travel. Leads the design, execution and implementation of USAA?s Fraud Operations organization and strategy.
? Leads the day-to-day operations of the fraud detection areas - including core business processes and technologies in alignment with compliance policies and procedures.
? Executes projects and business process improvement initiatives required to achieve defined business outcomes.
? Partners, collaborates, and influences effectively across the enterprise product leaders as well as the line of business leaders to ensure they are considering fraud implications.
? Identifies and tracks fraud violations for the enterprise.
? Collaborates with industry partners and peers to identify new fraud strategies and technologies, discusses fraud trends and effective mitigation tactics.
? Builds and oversees a team of internal and external third-party service providers for fraud operations through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
? Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Bachelor?s Degree; 10 years of experience in fraud operations to include prevention, detection, operational risk, credit risk, regulatory adherence, funds availability, and/or model development within a financial services organization.
? 4 years of people leadership experience in building, managing and/or developing high-performing teams.
? Demonstrated experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.
? Strong written and verbal communication skills, including the ability to communicate technical analyses to a non-technical audience.
? Ability to lead operations teams consisting of ~6 Directors and ~200 staff responsible for fraud mitigation processes.
? Display the ability to collaborate with business partners to develop and implement critical programs.
? Able to present complex information to executives in order to raise awareness and support.
? Ability to collaborate with business partners to establish a revitalized Culture, creating enhance accountability as it relates to fraud mitigation, member experience and controls execution. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

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