Guest Service Agent/ Hotel Front Desk

Sofitel Philadelphia Hotel at Rittenhouse Sq. is seeking a qualified, service-minded ambassador for the Guest Service/Front Desk Agent position.

Only candidates who complete our online application will be invited for an interview: https://jobs.smartrecruiters.com/AccorHotel/744000037931985-guest-service-agent-front-desk

Candidate will be responsible for welcoming guests in a luxury environment, completing both check-in and checkout procedures, handling incoming phone calls, taking food & beverage room service orders, assisting with guest requests, and enrolling guests in our ALL frequent guest program. Candidate will handle guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay. Candidate should be able to deliver luxury service, be efficient, empowered and cordial. Candidate will be responsible for a cash bank and following all cash handling procedures. Previous experience with Opera a plus. Must have experience working with computers, specifically Word, Excel and messaging. Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.

Minimum 1-year experience in similar position or hotel school degree. Must be flexible with days and hours.

EOE/M/F/D/V

Job Type: Full-time

Pay: From $19.50 per hour

Expected hours: 35 ? 40 per week

Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Employee assistance program
? Employee discount
? Flexible schedule
? Flexible spending account
? Health insurance
? Health savings account
? Life insurance
? Paid time off
? Parental leave
? Professional development assistance
? Referral program
? Retirement plan
? Vision insurance

Schedule:
? 8 hour shift
? Day shift
? Evening shift
? Holidays
? On call
? Overtime
? Weekends as needed
? Weekends only

People with a criminal record are encouraged to apply

Experience:
? Hotel Guest Service: 1 year (Required)

Work Location: In person