General Motors Customer Care Associate – Remote Work

Job Summary

Job Type: Full-time

Salary: Competitive, commensurate with experience

Company: General Motors

Location: Remote Work

Benefits: Comprehensive health plans, 401(k) matching, paid time off, employee discounts, career development opportunities

Job Description

General Motors is seeking a dedicated and customer-oriented individual to join our team as a Customer Care Associate. This is a remote position that allows you to work from the comfort of your own home while providing exceptional support to our customers. The ideal candidate will have excellent communication skills, a passion for customer service, and the ability to resolve issues efficiently and effectively.

Requirements

• High school diploma or equivalent required; Bachelor?s degree preferred


• Prior experience in customer service or a related field


• Excellent verbal and written communication skills


• Strong problem-solving abilities and attention to detail


• Ability to work independently and as part of a team


• Proficiency in Microsoft Office Suite and CRM software


• Reliable high-speed internet connection

Responsibilities

• Provide outstanding customer support through various channels, including phone, email, and chat


• Address and resolve customer inquiries and complaints in a timely and efficient manner


• Maintain a thorough understanding of General Motors products and services


• Document customer interactions and update customer records accurately


• Collaborate with other departments to ensure a seamless customer experience


• Meet or exceed performance metrics and targets


• Participate in ongoing training and development opportunities

Benefits

• Comprehensive health, dental, and vision insurance plans


• 401(k) with company match


• Generous paid time off and holiday schedule


• Employee discounts on General Motors vehicles and services


• Professional development and career advancement opportunities


• Flexible work schedule

Educational Qualifications

• High school diploma or equivalent required


• Bachelor?s degree in a related field is preferred, but not required

Company Overview

General Motors is a global leader in automotive manufacturing and innovation, committed to delivering the highest quality vehicles and services to our customers. Our mission is to earn customers for life by maintaining a strong focus on safety, technology, and sustainability. As part of our team, you will have the opportunity to contribute to a company that is shaping the future of transportation and making a positive impact on communities worldwide. Join us in driving the next generation of automotive excellence.

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