Customer Support Officer - Slovakian Happiness

Job Overview

We are seeking a dedicated Bilingual Slovakian-English Customer Support Specialist, referred to as a Happiness Officer, to provide exceptional service through our email and live-chat platforms. This role requires a genuine passion for assisting others and the capability to maintain composure during challenging situations.

Key Responsibilities
? Deliver outstanding customer support through email and live-chat communication.
? Translate product materials into Slovakian, ensuring accuracy and clarity.
? Regularly moderate and review translations performed by fellow team members, maintaining quality standards.
? Address customer inquiries and resolve issues in an efficient manner.

Required Skills
? Proficient in both Slovakian and English.
? Strong communication abilities.
? Customer service oriented, with a focus on empathy.
? Capacity to manage stress and remain calm in high-pressure scenarios.
? Competent in translation and moderation tasks.

Qualifications
? Previous experience in customer support or related fields is preferred.
? Familiarity with customer service best practices.
? Excellent written and verbal communication skills are essential.
? High school diploma or equivalent is required; a Bachelor?s degree is advantageous but not mandatory.

Career Growth Opportunities

We are committed to fostering the professional development of our team members. Opportunities for career advancement will be made available, encouraging you to take on greater responsibilities and grow within the organization.

Company Culture And Values

Our organization prides itself on creating a supportive and collaborative work environment where team members are encouraged to uplift one another and contribute to continuous improvement.

Networking And Professional Opportunities

Joining our team allows you to expand your professional network, engage in skill development, and collaborate with like-minded individuals who share a dedication to customer satisfaction and excellence.

Employment Type: Full-Time

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