Customer Service Representative (Remote)
Multifamily Utility Company, a San Diego-based Utility Billing and Submetering Company, has an exciting job opening for Customer Service. We are looking for an organized people-person who values relationships and enjoys working in a fast- paced environment. This person is comfortable working both as part of a team and independently, is an excellent communicator, both written and verbal, and is experienced working with the Microsoft Office Suite. The Customer Service Representative is comfortable with extensive telephone work with both inbound, outbound call routing and data entry in a structured call center. The ideal candidate will have prior customer service and call center experience, preferable in the multifamily utility billing and submetering industry.
Duties of the Customer Service Representative
??Answer inbound customer calls and respond promptly to customer emails and tickets.
??Handle and resolve customer complaints.
??Perform customer verification and record details of... actions taken.
??Process payments, forms, applications, and requests.
??Maintain customer databases and follow up on customer interactions.
??Organize workflow to meet department timeframes.
??Communicate and coordinate with internal departments.
??Meet the departmental goals of timeliness and accuracy to maintain company standards.
??Evaluate effectiveness of and provide feedback on the efficiency of the payment processing.
Qualifications
??Strong problem solving and trouble-shooting skills.
??Solid work ethic and high level of professional integrity.
??Commit to comply with Multifamily Utility Company standards of conduct.
??Excellent customer services skills.
??Emphasis on exceptional client and customer relationships.
??Excellent written and oral presentation skills.
??Highly-organized and detail-oriented.
??Flexible with consistent change and continual process improvement
??Able to develop exceptional client and customer relationships.
??Able to work in a fast-paced environment while maintaining accurate work product.
??Concentration on detailed responsibilities while being able to multi-task
??Develop successful team and individual outcomes.
Education and Experience
??High School Diploma or GED Equivalent
??Utility Billing work experience is a plus.
??1-2 years of Customer Service Experience Required.
??Type a minimum of 6,000 KPH (10-Key)
??Strong computer use skills, including MS Office.
Job Type: Full-time
Salary: $16.00+
Benefits:
??401(k)
??Dental Insurance
??Employee assistance program
??Flexible schedule
??Health insurance
??Life insurance
??Paid time off
??Vision insurance
Schedule:
??8-hour shift
??Monday to Friday
Education:
??High school or equivalent (Preferred
Similar Remote Jobs
Customer Service Representative (Remote)
Posted on: 16-07-2024 18:40
Customer Service Representative - Remote | WFH
Posted on: 16-07-2024 18:40
Customer Service Representative Work From Home
Posted on: 16-07-2024 18:40
Customer Care Representative - Remote
Posted on: 16-07-2024 18:40
Customer Service Representative - Remote
Posted on: 16-07-2024 18:40
Remote Call Center Customer Service Rep $25hr
Posted on: 16-07-2024 18:40
Customer Service and Support Representative - Onsite
Posted on: 16-07-2024 18:40
Customer Service Specialist I (Remote)
Posted on: 16-07-2024 18:40
Work From Home Customer Service Jobs At Amazon (Remote) - Part-Time
Posted on: 16-07-2024 18:40
Remote Data Entry Specialist - Exciting Opportunity for Growth!
Posted on: 16-07-2024 18:40
International Tax Accounting Advisor
Posted on: 21-11-2024 08:14
American express remote jobs virtual customer care chat professional
Posted on: 20-11-2024 13:46
Business Teacher (Part Time Opportunity)
Posted on: 08-11-2024 05:09
WFH Data Entry Clerk - Remote, No Experience
Posted on: 16-07-2024 18:55
Quiet Chat Support Jobs - $25-$35/hr | No Phone Calls | Immediate Start
Posted on: 18-09-2024 00:00
Remote Data Entry Jobs for Teens: Join Amazon and Start Earning!
Posted on: 31-01-2025 10:02
Senior Supply Chain Consultant - Digital Transformation Expert
Posted on: 16-09-2024 00:00
Entry Level Remote Salesi
Posted on: 31-01-2025 09:57
???? Partner Manager - Strategic Alliances & Partnerships
Posted on: 31-01-2025 10:00
Customer Service Representative - Part-Time Remote
Posted on: 16-07-2024 18:37