Customer Service Representative

Job Summary

The Customer Service Representative (CSR) will greet and assist customers with purchasing merchandise, while maintaining store stock and store cleanliness.

Duties And Responsibilities
? Vendor check ins & invoicing
? Greets and interacts with customers
? Consults with customers to understand their needs and preferences related to merchandise
? Demonstrates and explains merchandise, selecting and suggesting options suitable for the customers needs
? Answers customers questions about merchandise
? Assists customers with purchase decisions
? Retrieves merchandise from sales floor, stock room, or other inventory locations
? Collects payment using the store point of sale system.
? Maintains store interior and exterior cleanliness
? Performs other duties as assigned.
? Maintains cleanliness of gas bay/ pumps & parking lot/grass island(s)
? Maintain safety of store and pumps
? Understands gas spill cleanup procedures
? Cover call ins until relief staff is in place

Required Skills/Abilities
? Excellent verbal communication skills.
? Excellent active listening skills.
? Excellent sales and customer service skills.
? Extensive knowledge of the merchandise sold.
? Ability to anticipate customers? needs.
? Ability to recommend merchandise to customers.
? Ability to operate or to quickly learn the store?s point-of-sale system.
? Ability to manage time accordingly

Education And Experience
? High school diploma or equivalent preferred.
? Previous retail experience preferred.
? On-the-job training provided.

Physical Requirements
? Prolonged periods of standing and walking throughout the retail space.
? Must be able to lift up to 75 pounds at times.
? Must be able to bend, kneel, stoop, twist, reach above head & below knees, squat and safely climb a ladder/step stool.

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