Chat Support Officer - Work from home

Job Description:

Dollar Tree is seeking a motivated and hardworking Chat Support Officer to join our team in Jacksonville, Florida. This is a part-time, work-from-home position at the Associate Level, requiring a minimum of 2 years of experience in a similar role...

Responsibilities:
• Provide customer support via chat, addressing inquiries, resolving issues, and ensuring customer satisfaction
• Utilize strategic planning and decision-making skills to handle complex customer situations
• Collaborate with team members to improve processes and enhance the customer experience
• Maintain accurate records of customer interactions and transactions
• Stay up-to-date on product knowledge and company policies to provide accurate information to customers
• Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates

Requirements:
• 2+ years of experience in customer support or a related field
• Excellent written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Proficiency in using chat support software and other relevant tools
• Motivated and hardworking attitude
• Strong strategic planning and decision-making skills

Benefits:
• Training & professional development opportunities
• Free accommodation for work-from-home setup
• Free food provided during working hours

Working Environment:
At Dollar Tree, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. Our team is dedicated to providing exceptional customer service and creating a positive work environment for all employees.

Deadline to Apply:
September 9, 2024

Equal Opportunity Statement:
Dollar Tree is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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