Call Center Agent - Full-Time - Remote
Description:
? Our Vision is to be the best choice for healthcare in our community
? To deliver excellent patient centered service while providing information regarding services to patients, hospitals, staff and community health care providers in a high-volume call center environment.
? Answers assigned department/queue overflow calls, maintaining approved standards
? Answers phones and assists callers
? Follows tasking guidelines and provides accurate and complete information
? Addresses Web Appointment Requests as assigned
? Completes the end of day process
? Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
? Maintains compliance with all Orlando Health policies and procedures.
? Performs all other duties as assigned.
? Performs other incidental and related duties as required and assigned
? Maintains an organized and clean work area
? Participates in maintenance of clinical supplies
Requirements: ? High School Diploma or equivalent required ? Two (2) years of related experience required. Relevant experience may include, clerical customer service, call center / high volume phones (200 calls or more daily), physician office, insurance billing, or other health care related ? Additional (1) year clinical experience (CMA, MA, CNA), or experience in a health care or hospitality-related industry working with a concierge-style or call center service model preferred ? A working knowledge of medical terminology preferred ? High level of general computer literacy required, may be demonstrated by successful experience with a variety of computer software packages and/or systems. ? Must have excellent interpersonal, customer service, and communication skills. ? Must be able to perform under stress when confronted with emergency, critical, or unusual situations. ? Must be able to multi-task effectively, maintaining a high standard of patient focus while generalizing, evaluations, or decisions based on sensory or judgmental criteria.
Benefits:
Similar Remote Jobs
Call Center Agent - Full-Time - Remote
Posted on: 05-02-2025 00:00
Virtual Luxury Travel Consultant - Remote Position
Posted on: 05-02-2025 00:00
Remote Educator ? Inspire Growth, Create Impact
Posted on: 05-02-2025 00:00
Work From Home - Customer Service Sales
Posted on: 05-02-2025 00:00
MBA Leadership Development Program, Supply Chain Management
Posted on: 05-02-2025 00:00
HR specialist: Payroll, PMS & HR operations
Posted on: 05-02-2025 00:00
Conversation Designer - Interactive Voice Response (IVR)
Posted on: 05-02-2025 00:00
Experienced Development Producer (Contract) - Fully Remote
Posted on: 05-02-2025 00:00
Educators - Work Remotely in Personal Development
Posted on: 05-02-2025 00:00
Senior Accountant/Full Charge Bookkeeper - Remote Working
Posted on: 05-02-2025 00:00
Data Entry Specialist - Remote
Posted on: 18-09-2024 00:00
Amazon Delivery Driver
Posted on: 03-02-2025 00:00
Virtual Executive Assistant - Fully Remote
Posted on: 16-07-2024 18:36
Youtube hiring moderators, youtube moderator job application, youtube careers
Posted on: 06-12-2024 06:00
Field Data Collector
Posted on: 29-11-2024 08:27
Delta Airlines Social Media Support Jobs ? Work From Home ? DPSM
Posted on: 14-10-2024 04:23
Sr. Machine Learning Engineer ? Data Scientist
Posted on: 16-07-2024 18:37
DATA ENTRY CLERK / SPECIALIST ? REMOTE (P-T & F-T) Day & Night Shift in Philadelphia, PA
Posted on: 31-01-2025 10:02
Specialist Sales Manager, Identity Protection - Healthcare (Remote)
Posted on: 15-12-2024 15:02
Remote Customer Service Representative ? Delta Airlines
Posted on: 12-09-2024 00:00