Bilingual Customer Service Representative - Remote - Florida/Texas Only
About the position
The Bilingual Customer Service Representative at Teleperformance USA is a remote position focused on providing exceptional customer service to clients in Florida and Texas. The role involves responding to customer inquiries through various communication channels, resolving issues, and ensuring customer satisfaction. This position emphasizes a collaborative work environment and offers opportunities for personal and professional growth within the company.
Responsibilities
? Connect with customers via phone/email/chat/social media to resolve their questions or concerns
,
? Calmly attempt to resolve and de-escalate any issues
,
? Escalate interactions when necessary and appropriate
,
? Respond to requests for assistance and/or possible processing payments
,
? Track all call related information for auditing and reporting purposes
,
? Provide feedback on call issues
,
? Upsell if required
Requirements
? Ability to work remotely in a virtual team environment
,
? 6 months Customer service experience preferred
,
? Over 18 years of age
,
? Ability to type 25 wpm
,
? High School Graduate or GED
,
? Comfort with desktop computer system
,
? Proven oral & written communication skills
,
? Logical problem-solving skills
,
? Ability to navigate Windows operating systems
,
? Organization and work prioritization skills
Nice-to-haves
Benefits
? Paid Training
,
? Competitive Wages
,
? Full Benefits (Medical, Dental, Vision, 401k and more)
,
? Paid Time Off
,
? Employee wellness and engagement programs
Similar Remote Jobs
Bilingual Customer Service Representative - Remote - Florida/Texas Only
Posted on: 08-01-2025 08:06
Remote Life Insurance Agent - Entry Level (No Experience)
Posted on: 08-01-2025 08:06
Social Media Comment Moderator for Beauty Company - (US-based/Remote)
Posted on: 08-01-2025 08:06
Remote Entry Level Sales No Experience Needed Training Provided
Posted on: 08-01-2025 08:06
(Part/Full Time Shift) Customer Service Representative- Evening & Weekends
Posted on: 08-01-2025 08:06
Part-Time Delta Airlines Data Entry Remote Jobs: Earn $/Hour
Posted on: 08-01-2025 08:06
Call Center Associate (part-time) ? Remote or On Campus
Posted on: 08-01-2025 08:06
Work From Home Amazon Customer Service Job ? Part-Time
Posted on: 08-01-2025 08:06
Part-time Online Data Entry Clerk - Entry Level (Remote)
Posted on: 08-01-2025 08:06
Customer Service Rep- $15-$16 **Remote After Training** AZ ONLY!
Posted on: 08-01-2025 08:06
Digital Editor, National Geographic Washington, DC, USA
Posted on: 20-11-2024 13:46
Data Analyst-Technical-Staff or Associate
Posted on: 22-09-2024 00:00
Pharmacy Technician. Data Entry/Customer Service (On-Site)
Posted on: 27-12-2024 04:28
Remote Human Resources Assistant (Part-Time)
Posted on: 24-09-2024 00:00
Pharmacy Technician - Work From Home IL
Posted on: 04-07-2024 08:16
Bilingual Supervisor- Inside Sales
Posted on: 31-01-2025 09:58
Senior Clinical Administrative Coordinator - National Remote
Posted on: 31-07-2024 19:12
Account Executive - U.S
Posted on: 31-01-2025 09:58
C# Xamarin Developer
Posted on: 07-11-2024 05:42
Director, Business Development - Walmart Business
Posted on: 09-10-2024 00:00