Advisor, Customer Operations

Location(s): United States of America City/Cities: Remote Travel Required: 00% - 25% Relocation Provided: No Job Posting End Date: May 9, 2024 Shift: Job Description Summary: The Coca-Cola Company is evolving as a consumer-centric total beverage company. We are looking for a dedicated Advisor, Customer Operations to serve as a liaison and primary point of contact for our Foodservice customers... equipment service requirements. This dynamic role encapsulates the coordination of new installations, replacements, flavor changes, equipment removals and other types of projects. An ideal candidate will possess a strong background in beverage installations and a keen dedication to customer service. What You'll Do For Us Serve as a primary contact, embodying the role of a Coca-Cola Ambassador, for diagnosing service issues and business needs, adopting, and implementing programs. Provide timely updates to stakeholders, troubleshoot operational issues, and steward crucial information to key decision-makers and Sales Executives. Coordinate logistical details of, closings, relocations, and remodels, ensuring seamless execution. Monitor and track all activity in Thirsty, QuickBase and/or other tracking systems. Schedule installations, exchanges, buy-backs, or removals using Coca-Cola's information systems, ensuring fulfillment that meets customer expectations. Research and resolve varying issues using information systems, providing expedient service, installation, or orders. Confirm service details with customers, including follow-ups and order confirmations, to ensure customer satisfaction. Manage the sourcing and delivery of assets, and/or parts, utilizing Coca-Cola information systems. Handle inquiries/feedback diligently, maintaining a record in database tools to improve service performance. Establish partnerships with customers, clients, or third-party service providers to achieve shared goals and improve service. Process and expedite orders while communicating demand for products or services effectively. Qualifications & Requirements High school diploma, GED, or an Undergraduate degree in Business Administration, Logistics, Supply Chain, or related field. 2+ years of customer-facing experience in a call center, sales, or sales support role. Superior communication and exceptional relationship-building skills. Proficiency with technical software applications In-depth knowledge of Account Management including stewardship techniques and continuity of supply to ensure lasting partnerships. Excellent problem-solving acumen, with robust leadership capabilities. Familiarity with distributor/distribution policies and an understanding of supplier fulfillment capabilities to meet customer and internal requirements. What We Can Do For You Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico. Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day. Skills: Computer Literacy, Customer Service, Detail-Oriented, Equipment Installations, HVAC Systems, Oral Communications, Refrigeration Systems, Technical Support, Troubleshooting Pay Range: $64,700 - $77,600 Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what?s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors ? curious, empowered, inclusive and agile ? and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws. The Coca-Cola Company is a global community of passionate employees who are refreshing the world and making a difference every day. Innovation has been at the heart of our story since 1886. It goes beyond new flavors and brands. Learn more about our system and how we?re making an impact. We believe a diverse, equitable and inclusive workplace makes us a stronger and more innovative company. This includes supporting the financial and personal well-being of our employees. Learn more about our benefits. We empower each and every one of our employees across the globe to prioritize their career development by building capabilities, developing new skills, and leaning into new experiences. Learn how we provide support and clarity on defining your own career so you can thrive. We?re glad you?ve chosen to explore your next career opportunity with The Coca-Cola Company. Learn more about our hiring process and pick up tips on how to showcase your experience and skills so you can stand out and thrive

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