Remote Tech Support Phone Agent

The Life Time Technology team is at the forefront of the evolution of Life Time into a digital-first company, transforming existing experiences and creating brand new ones both online and in our clubs. If you enjoy a fast-paced environment with the latest technologies and have a passion for health and fitness - we should meet. This position provides remote service and technical support to... employees at all Life Time locations through email and phone support. Service Desk Agents are often involved in the installation of corporate and club end-user technology, printer and device installation, and troubleshooting.
Interacts with the IT Advanced Support, Corporate Support and end-users to address issues
Manages call intakes and emails to the Service Desk, prioritizes work, and communicates with end-users or their agents regarding support efforts
Provides support for desktop technologies including, end-user applications, operating systems, hardware, and peripherals
Completes administrative tasks in support of Life Time's request management processes (access requests, hardware and software requests)

Associate's Degree in Business or Technology (or related area) or equivalent combinations of education and experience
Must be able to support a flexible schedule (evening and weekend availability if necessary)
Polished presentation and communication skills are required, including proficiency in the Microsoft Office Suite of applications, specifically Excel, Word, and PowerPoint

Bachelor's Degree in related field

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