2COMs Looking for IT Service Desk/ System Administrator at Remote

Job Description

This is a remote position.

Managing one or more customer service or service desk functions.

Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.

Delivering customer service through multiple channels including human, digital, self-service, and automated.
Requirements

Graduation is a must.

Must have excellent oral and verbal communication skills (without MTI || neutral accent).

Only technical freshers with excellent verbal and written communication are needed.

1 to 3 years of experience in international voice support (technical).

Must have troubleshooting knowledge of laptops and desktops.

Must be flexible to work in night shifts.

As per the current situation, it is work from home, but once the office resumes, candidates must be ready to work from the office.

Qualification:

Should have a minimum of 0.6 years of experience in the relevant field.

Should be a graduate or a post-graduate (except diploma BE/BTech/ME/MTech/MBA/MCA/MSc).
Benefits

How it Works: Hire Train Deploy Model

The hiring will be under the Hire Train & Deploy model. Training will be provided by JobsAcademy ? An online training division of 2COMS Group. The entire process will be for approximately 1 month. The training is absolutely free for eligible candidates. Please find below the process:
? Pre-screening based on prior skill sets ? Voice & Accent test followed by Communication test.
? Shortlisted candidates will be hired on condition from Day 1.
? Free up-skilling on Basic & Advanced IT, Cloud Technologies, Mobile Applications, etc., will be done for 15 days.
? Final interview & assessment by client organization post-training.
? On-boarding.

Benefits:

Candidate will be provided systems and a dongle by the company.

Opportunity to move laterally within the organization through IJP for various other roles and business units which exist.

Shift: Rotational shift

Week Off: 2 days (Rotational)
Job Information

Salary: 1,00,000 ? 3,00,000 annual salary

Work Experience: 3 yrs

Industry: IT Services

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