Walt Disney Customer Service – Urgent Hiring
About Company The Walt Disney Company, along with its subsidiaries, is a diversified worldwide entertainment company with operations in four business segments: Media Networks; Parks, Experiences and Products; Studio Entertainment; and Direct-to-Consumer & International. We are driven by a singular purpose: to entertain, inform, and inspire people around the globe through the power of storytelling. For over a century, Disney has been synonymous with magic, innovation, and unforgettable experiences. Join our team in Florida and be a part of delivering that magic every day. Job Description Are you passionate about creating unforgettable moments and bringing smiles to faces? The Walt Disney Co. is urgently hiring enthusiastic and dedicated Customer Service Representatives to join our vibrant team at Walt Disney World Resort in Lake Buena Vista, Florida. This is an incredible opportunity to be at the heart of the magic, providing exceptional service that enhances the guest experience. As a Customer Service Representative, you will be the first point of contact for our cherished guests, embodying the Disney spirit of hospitality and excellence. You will assist with inquiries, resolve concerns, and provide information with a cheerful and helpful demeanor, ensuring every interaction is positive and memorable. We are looking for individuals who thrive in a fast-paced environment, possess strong communication skills, and are committed to upholding the legendary Disney standard of guest service. If you're ready to make a difference in guests' vacations and contribute to a world-renowned entertainment experience, we encourage you to apply today and embark on a truly magical career journey with us. Key Responsibilities • Greet guests with warmth and enthusiasm, providing world-class service reflective of Disney standards. • Address guest inquiries, provide accurate information regarding park attractions, dining, events, and resort services. • Actively listen to guest concerns, troubleshoot issues, and provide effective and timely resolutions. • Assist with ticket purchases, reservations, and general information, ensuring smooth transactions. • Maintain a comprehensive knowledge of all Disney products, services, and operational procedures. • Handle guest feedback and escalate complex issues to appropriate departments when necessary. • Contribute to a positive team environment, collaborating with colleagues to enhance the overall guest experience. Required Skills • Excellent verbal and written communication skills. • Strong interpersonal skills with a friendly and approachable demeanor. • Ability to work effectively in a fast-paced, high-volume environment. • Proficiency in basic computer systems and willingness to learn new software. • Demonstrated problem-solving capabilities and a proactive approach to guest satisfaction. • Ability to maintain composure and professionalism in challenging situations. Preferred Qualifications • Previous experience in customer service, hospitality, or a guest-facing role. • Bilingual or multilingual skills (especially Spanish or Portuguese) are a significant plus. • Familiarity with Walt Disney World Resort and its offerings. Perks & Benefits • Competitive hourly wage with opportunities for growth. • Comprehensive health and wellness benefits package (medical, dental, vision). • Complimentary theme park admissions for you and your family. • Discounts on Disney merchandise, resorts, and dining. • Paid time off and holiday pay. • 401(k) retirement plan with company matching contributions. • Opportunities for professional development and career advancement within The Walt Disney Company. How to Apply Ready to bring magic to life? Please click the 'Application Link' below to submit your resume and complete the online application directly through the Walt Disney Company careers portal. We look forward to reviewing your qualifications and potentially welcoming you to our team!