Virtual Clinical Nurse Associate (LPN), Amwell Medical Group
About the position Responsibilities • Utilize Amwell's technology platform to monitor and - where appropriate - respond to patient communications leveraging detailed clinical protocols and workflows. • Utilize Amwell's technology platform to monitor lab results and follow standardized clinical protocols to ensure the patient is informed of results and next steps in care. • Follow defined workflows to assist with the submission and oversight of referrals, orders, and prior authorizations. • Follow defined workflows to assist clinicians with filling out patient-submitted forms. • Provide outreach and follow-up where needed to facilitate a patient's care, including pharmacy callbacks, record requests from specialists, communication with insurers, and more. Requirements • Multistate licensure in 25+ states preferred • Current LPN licensure in one of the LPN compact states • Eligible for credentialing with AMG • Minimum 3 years of experience in direct patient care • Experience and comfort using a technology platform to support clinicians and provide patient care. • Flexibility with learning new technology and leveraging new tools • Experience leveraging defined protocols and workflows to triage and manage patient clinical needs • Strong organizational skills Benefits • Personal Time Off (Vacation time) • 401K match • Competitive healthcare, dental and vision insurance plans • Free access to Amwell's Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic's second opinion program • Free Subscription to the Calm App • Pet Insurance