**Virtual Chat Support Agent – Deliver Exceptional Customer Experience in a Dynamic Remote Environment**

Are you passionate about delivering top-notch customer service and making a positive impact on people's lives? Do you thrive in fast-paced environments and enjoy the challenge of resolving complex issues? If so, we invite you to join blithequark's Customer Support team as a Virtual Chat Support Agent. As a key member of our team, you will play a vital role in ensuring our customers receive prompt, helpful, and friendly assistance through real-time online communication. **About blithequark** blithequark is a leading provider of exceptional solutions on the ServiceNow platform, specializing in delivering industry-leading services, unparalleled expertise, and a track record of positive customer reviews. Our extensive experience in ServiceNow, combined with our unwavering commitment to customer success, sets us apart from our competitors and enables us to deliver successful outcomes for every client. Whether it's our deep platform knowledge, process-driven standardization, or innovative approach, we are dedicated to providing our customers with the best possible experience. **The Role** As a Virtual Chat Support Agent, you will be responsible for providing real-time chat support to customers and responding to their inquiries in English promptly and professionally. You will handle a wide range of customer concerns, including product questions, order status, troubleshooting, and general assistance. Your attention to detail, problem-solving skills, and ability to multitask effectively will enable you to identify customer needs and resolve issues efficiently. **Key Responsibilities** • Provide real-time chat support to customers and respond to their inquiries in English promptly and professionally. • Handle a wide range of customer concerns, including product questions, order status, troubleshooting, and general assistance. • Maintain a high level of accuracy and attention to detail while identifying customer needs and resolving issues. • Follow company guidelines, policies, and workflows to ensure consistent service quality. • Escalate complex customer inquiries to the appropriate team or department when necessary. • Monitor and manage multiple chats simultaneously in a fast-paced environment. • Document and update customer interactions and resolutions in the company's support system. • Collaborate with team members and participate in ongoing training to stay updated on product offerings and support processes. **Qualifications** To succeed in this role, you will need to possess the following qualifications: • **Fluent written and verbal English communication**: You must be able to communicate effectively with customers through written and verbal means. • **Proven experience in customer service**: You should have a proven track record of delivering exceptional customer service, preferably in virtual or chat support roles. • **Strong typing skills**: You must be able to type accurately and efficiently, with the ability to multitask effectively. • **Empathy, patience, and problem-solving mindset**: You will need to possess empathy, patience, and a problem-solving mindset to assist and support customers professionally. • **Comfortable working in a dynamic environment**: You should be comfortable working in a dynamic, fast-paced, and technology-driven environment. • **Familiarity with CRM software, chat tools, or customer support systems**: Familiarity with utilizing CRM software, chat tools, or customer support systems is a plus. **Preferred Qualifications** While not required, the following qualifications are preferred: • **Experience working in a remote environment**: You should be comfortable working in a remote environment and have experience with virtual communication tools. • **Certifications in customer service or related fields**: You may have certifications in customer service or related fields, such as ServiceNow or CRM software. **What We Offer** As a Virtual Chat Support Agent at blithequark, you will enjoy a range of benefits, including: • **Competitive hourly rate**: You will be paid a competitive hourly rate, with a pay range of $20.91 - $32.41 USD per hour. • **Flexible scheduling**: You will have the opportunity to work a consistent full-time schedule, including potential evening, weekend, or holiday shifts as needed. • **Opportunities for growth and development**: You will have the opportunity to participate in ongoing training and development programs to enhance your skills and knowledge. • **Collaborative and dynamic work environment**: You will be part of a collaborative and dynamic team that values innovation, creativity, and customer satisfaction. **How to Apply** If you are passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job