Traveling Service Technician

RMS Roller-Grinder is an innovative manufacturing and service company dedicated to providing advanced equipment and exceptional customer service. They are seeking a Traveling Service Technician to perform on-site maintenance and repair, respond to equipment breakdowns, and build strong customer relationships while traveling to various locations. Responsibilities On-Site Equipment Maintenance and Repair Travel to customer locations to troubleshoot, diagnose, and repair RMS Roller-Grinder equipment Execute preventive maintenance routines to ensure optimal performance and longevity of machinery Collaborate with customers to understand their unique needs and provide tailored solutions Be the frontline responder to equipment breakdowns, ensuring minimal downtime for our valued customers Utilize your technical expertise to quickly identify and resolve issues, getting our customers back to peak production efficiency Conduct comprehensive training sessions for customers on the operation and maintenance of RMS Roller-Grinder equipment Share best practices, tips, and insights to enhance customers' understanding and maximize the efficiency of their machinery Foster strong relationships with clients by providing exceptional service and demonstrating a commitment to their success Act as a brand ambassador, representing RMS Roller-Grinder with professionalism and dedication Maintain detailed service records, documenting all interactions, solutions implemented, and recommendations for future improvements Provide regular updates to the service team and management, contributing to the continuous improvement of our products and services Skills Field service experience (or is willing & excited to learn) Passion to travel consistently; working 3-4 consecutive days a week and staying out 2-3 nights a week Self-motivated and can see & anticipate what needs to be completed Strong mechanical aptitude and a knack for taking apart and properly reassembling equipment Diagnostic and problem-solving skills to determine the root cause of an issue and come up with solutions Excellent communication and interpersonal skills to interact professionally and effectively with customers Customer-focused mindset to assist customers in breakdown situations and getting them operational in a timely fashion Growth mindset that is willing to learn and help in other areas within the company Ownership mindset, ensuring they have the right parts, tools, & equipment for the job while keeping their truck and work sites organized High school diploma or equivalent Ability to obtain DOT compliance within 90 days of employment Has or can obtain a Commercial Driver's License (CDL) Previous experience with hydraulics, pneumatics, welding, and/or fabrication Benefits Healthcare Dental Vision Generous PTO Career Growth Opportunities Company Overview RMS Roller Grinder provides your roller grinding and is an innovative manufacturer of roller-grinders services and manufacturing. It was founded in 2015, and is headquartered in Harrisburg, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is