Technical Support Analyst (NY)
GQG Partners is an investment boutique managing global and emerging market equities. They are seeking a Technical Support Analyst to provide onsite and remote technical support for staff and end-user equipment, ensuring efficient resolution of technical issues and maintaining documentation for processes and procedures. Responsibilities Provide onsite technical support in the NYC office 5 days a week, and remote IT support for other locations Support Windows traditional desktops and laptops, Azure virtual desktops, applications, mobile technologies and conference room equipment Identify, research, and resolve technical problems Maintain hardware inventory Maintain documentation for end user processes and procedures Operate with integrity and keen attention to detail Recommend and implement workflow improvements where applicable Safely maneuver and organize mounting equipment Safely prepare items for shipping Skills Experience and/or certifications with the Microsoft 365 and Windows client product suites Knowledge of video conferencing technology Knowledge of basic TCP/IP networking concepts Knowledge of basic cybersecurity concepts Demonstrated experience in resolving issues by troubleshooting problems Excellent verbal and written communication skills Demonstrated ability to perform Physical IT Asset Tracking and Location Management using spreadsheets and accurate documentation Demonstrated ability to translate technical concepts for non-technical stakeholders Bachelors required, and reputable industry certifications will be well received Demonstrated ability to safely maneuver equipment Experience and/or certifications with Azure and other Microsoft products (e.g., Intune, AVD, Defender) Experience with PowerShell and/or Python Experience supporting Bloomberg Anywhere Experience with vulnerability & patch management Experience with Zscaler Experience with Proofpoint Benefits Generous medical, dental, and vision plans. Paid and voluntary supplemental life insurance. Healthcare spending account, flexible spending accounts, and transit benefit options. Paid sick and personal time off, Parental Leave, and paid disability benefits. Employee Assistance Program (EAP). 401K matching with immediate vesting. Company Overview GQG Partners is an investment boutique that manages global and emerging market equities for institutions, advisors, and individuals worldwide. It was founded in 2016, and is headquartered in Fort Lauderdale, Florida, USA, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship GQG Partners has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2024, 3 in 2023. Please note that this does not guarantee sponsorship for this specific role.