Systems Engineer I - Unified Communications (Clinical Communications)

Cincinnati Children's is a leading children's hospital dedicated to improving children's health. The Systems Engineer I role is essential for ensuring that communication systems for clinicians and patients operate effectively, involving project management, system analysis, and technical support responsibilities. Responsibilities Participate in the design, development, and implementation of new and enhanced application requests Identify the appropriate resources needed to complete small projects Support the communication between internal and external parties on project related issues and developments Participate in developing and managing project plans Determine the scope and complexity of small to midsized projects Work with cross functional teams Participate in analyzing, designing, implementing, and maintaining moderately complex systems that greatly improves clinical care and patient management Support system testing Document testing outcomes Work to develop technical solutions Work to design, write, and prepare complete user and technical documentation Analyze existing documentation and provide corrections and enhancement Utilizes Development lifecycle process, operating procedures and documentation to implement and support system solutions Participate in providing technical support and problem resolution assistance for production and process issues Troubleshoot and decipher error messages Identify required resources to resolve minor to midsized issues Utilizes appropriate Change Control methods to implement system solutions Serve as a resource person for and as a liaison between Cincinnati Children's departments and Information Services Support departmental efforts to improve customer satisfaction Evaluate and monitor system performance and functionality to avoid potential issues as well as gathering information for future development needs or feasibility studies Participate in on-call support rotation and handle incident resolution, problem determination and resolution during that time Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support Adhere to and promote continual adoption of change management policies and procedures Model outstanding customer service behavior, including timely and effective follow-up with customers Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful, and Enthusiastic team members, and Safe (CARES) Develop knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education Develop and maintain positive relationships, both internal and external to CCHMC Motivate people and encourage teamwork Work well with others and fosters a positive team environment Prepare oral and written presentations Conduct and participate in instructional seminars Develop expertise in several Cincinnati Children's computer-based systems Skills Bachelor's degree in a related field or equivalent combination of education and experience 0+ years of experience in a related job discipline Exposure to clinical communication platforms and workflows such as nurse call systems, clinical alerts, RTLS (real-time location services), mobile device–based communications, and middleware integrations, with experience supporting or troubleshooting end-to-end workflows from device to network to application to end user, including alert delivery, location-based workflows, redundancy, and escalation paths Familiarity with healthcare environments where reliability, patient safety, and uptime are critical, and an understanding of how technology directly supports clinical operations Working knowledge of IP-based systems, including basic networking concepts, wired and wireless connectivity, and connected endpoints Experience following operational support processes, documenting troubleshooting steps, and contributing to system improvements through ServiceNow incidents, requests, or enhancements Demonstrated problem-solving mindset with the ability to think through issues, ask the right questions, and propose practical improvements to workflows, system configurations, or support processes, paired with curiosity and a willingness to learn complex, integrated systems and evolve clinical communication and RTLS workflows over time Company Overview Cincinnati Children’s, a nonprofit academic medical center established in 1883, offers services from well-child care to treatment for the most rare and complex conditions. It was founded in 1883, and is headquartered in Cincinnati, Ohio, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Cincinnati Children's has a track record of offering H1B sponsorships, with 132 in 2025, 109 in 2024, 131 in 2023, 124 in 2022, 98 in 2021, 68 in 2020. Please note that this does not guarantee sponsorship for this specific role.