[Remote] Remote Bilingual Absence Claims Specialist

Note: The job is a remote job and is open to candidates in USA. ComPsych is the worldwide leader in organizational mental health and absence management, dedicated to igniting human potential in workplaces across the globe. The Bilingual Absence Claims Specialist is responsible for processing medical certifications and providing support to clients in a high production environment while maintaining confidentiality and adhering to quality goals. Responsibilities • Review the Family Medical Leave Act (FMLA), state, company and other absence certifications as mandated by state and federal guidelines and in coordination with our customer’s policies • Provide accurate, professional, and timely responses to communications from internal and external partners • Contact medical providers to obtain or clarify medical facts supporting the need for a leave of absence • Maintain complete and accurate documentation of leaves within our proprietary database • Correspond with clients regarding leave status and assist with decision making • Process reports for clients and short term disability partners • Input and analyze data • Demonstrate respect, sensitivity, and confidentiality, while maintaining professionalism at all times. • Meet and adhere to production and quality goals as well as performance metrics. • Responsible and accountable for maintaining and protecting personal, confidential claimant health information. Must maintain a high level of confidentiality and abide by HIPAA rules and regulations. • Engage in ongoing education and training around laws, policies and service delivery. • Support management with special projects as necessary • Other duties as assigned Skills • High School Degree or equivalent required • 1+ years of human resource, claim management or leave and disability experience • Exceptional verbal and written communication skills, with a strong focus on customer service • Proficiency in Microsoft Office Suite • Quick thinking, high energy, positive, and professional with demonstrated multi-tasking and critical thinking skills • Strong time management and deliverable ownership • Ability to work independently • Strong attention to detail • Good analytical skills • High-speed internet and a professional workspace that is free from distraction, disruption or outside noise • Bachelor’s Degree • Bilingual Spanish is a plus Benefits • Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more Company Overview • ComPsych® is the world’s largest provider of mental health services and GuidanceResources® for life. It was founded in 1984, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://www.compsych.com.