[Remote] Part time REMOTE Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. They are looking for a part-time, remote Service Support Representative to handle Tier 1 customer calls and provide excellent customer service. Responsibilities Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues via inbound calls and/or voice mails, emails, alerts Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone Provide Clear and concise communications and follow up with customer on company schedule, requested lead and delivery times Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently Track, route, and escalate unresolved issues to Management Remain current on constant process updates and technology used within the company Perform duties with awareness and in accordance with the organization's policies and applicable laws Performs other duties as directed by management Skills High School Diploma MUST HAVE RELIABLE INTERNET Ability to empathize with customer is critical Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment Possess organizational and time management skills Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills Demonstrate professional communication skills with a high degree of initiative, mature judgment and discretion Ability to navigate through multiple systems Experience in a call center environment a plus Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems Benefits Holiday pay based on the hours worked per day Company Overview Create a privately-held dealership that focuses solely on quality service . It was founded in 2002, and is headquartered in Tampa, Florida, USA, with a workforce of 201-500 employees. Its website is