Remote Insurance Counselor I (Franklin County, WA)
About the position Responsibilities • Conducts patient insurance education while operating within established compliance parameters of the company • Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden • Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary • Provides a high-level of customer service to patients across multiple DaVita Dialysis facilities to ensure educational needs are met and to ensure patient questions or issues are addressed effectively • Completes insurance assessments/evaluations for patients to accurately document patient education sessions • Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns • Builds and maintains relationships with field partners to ensure seamless patient support • Works closely with supervisor/manager to meet objectives, deadlines, and reporting/measurement requirements as they pertain to patient education • Provides monthly reporting and analysis on key metrics related to patient education and advocacy • Seeks to find opportunities for continued process improvement and reviews ideas with team and operational leadership • Attends team meetings, phone conferences, and trainings as needed; may assist with onboarding and training of new teammates or other duties as assigned Requirements • High School Diploma or equivalent is required • Minimum of one (1) year experience working with Medicare and Medicaid insurance as well as commercial insurance plans and benefits strongly preferred • Minimum of one (1) year experience in a healthcare organization working with clinical staff and patients preferred • Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required • Basic computer skills, high speed internet (minimum of 40 GB) and a private workspace are required • Secure transportation to DaVita facilities to perform the duties of the job is necessary • Full vaccination against COVID-19 or a medical/religious exemption is required Nice-to-haves • Bilingual/Spanish Speaking strongly preferred Benefits • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out • Support for you and your family: Family resources, EAP counseling sessions, access to Headspace, backup child and elder care, maternity/paternity leave • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning. Apply tot his job