[Remote] Community Outreach Service Activation

Note: The job is a remote job and is open to candidates in USA. Spectrum provides superior communication and entertainment products for residential and business customers. As a Call Center Service Activation Representative, you’ll guide customers through activating Xumo streaming devices and services, ensuring a smooth experience and empowering them in their digital engagement journey. Responsibilities • Contact customers through outbound and inbound calls to activate Spectrum services • Guide customers through the activation process, troubleshooting issues with various tools and applications • Apply your expertise to ensure successful equipment activations and internet setup • Stay up to date on Spectrum offerings and manage customer escalations effectively • Meet performance targets and collaborate by sharing best practices with your team • Resolve customer complaints while managing multiple calls efficiently Skills • High school diploma or equivalent • 2+ years in customer service • Strong English communication skills • Ability to prioritize, organize and multitask • Sales skills like analysis, objection handling, pitching and closing • Customer complaint resolution and call management • Ability to maintain confidentiality and solve problems under pressure • Knowledge of cable or telephony industry and services • Familiarity with residential product details Benefits • Comprehensive pay and benefits package • Rewards employees for their contributions to our success • Supporting all aspects of their well-being at every stage of life Company Overview • Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications. It was founded in 1989, and is headquartered in Stamford, Connecticut, USA, with a workforce of 10001+ employees. Its website is Apply tot his job