Patient Coordinator; Remote/Non-Clinical AccessNurse
Position: Patient Coordinator (Remote/Non-Clinical) AccessNurse NOW HIRING REMOTE PATIENT COORDINATORSFull-time and Part-time opportunities available Hiring for afternoons, evenings, and weekends ( • some weekends and holidays are required) This is not a temporary position! Come grow with us! • Are you seeking a remote position? And are you able to provide a HIPAA-compliant workspace? • Are you looking to start a new career with a reputable health care company? Look no further than Access Nurse, a Team Health Company! Currently hiring for a paid remote • class that begins December 3rd ( • Over Zoom, 100% attendance is REQUIRED for the entire two-week training period) • December 8th thru December 12th, M-F 9a-5p Eastern • December 15th thru December 19th, M-F 11a-7p Eastern Continue reading for a description of the position, information about pay, and information about the requirements for the remote workspace. Why Join Access Nurse? • Join a growing company who is making a difference in healthcare • Work from home with company-provided equipment • Competitive pay and incentives • 401(k) plan program (discretionary matching funds available) for all employees • Career Growth Opportunities • $500 Employee Referral Bonus with no cap About Us & the Role Access Nurse, a Team Health company, is looking for exceptional individuals to join our team in this non-clinical, medical support role. The Patient Coordinator (PC) is the first point of contact with patients who are seeking medical assistance and support from their doctor. The PC builds an immediate trust with the patient as well as provides compassion and empathy using customized scripting. The PC accurately documents the patient’s needs prior to the patient speaking with a nurse. Access Nurse has an enjoyable and supportive work environment with the resources you need for success. Come start your new career with us! Pay & Other Things to Consider Base pay is $17.00 per hour. Additional incentives/shift differentials include: • An additional $1 per hour is paid when on the clock 3pm-11pm eastern Monday through Thursday • An additional weekend differential of $3 per hour is paid from Friday at 3pm eastern through Monday at 7am eastern • An additional $1 per hour is paid for Spanish Speaking staff (testing required) Must be able to pass a pre-employment test and have a successful background check and reference check*(references are verified). Must be able to provide a HIPAA-compliant workspace during training and your regular shifts. Must be able to meet home internet and phone requirements (see below). • High School Diploma or GED required. Associate’s Degree preferred • 1+ years of customer service experience required • 1-2 years of healthcare experience desired • Inbound call center experience preferred • Call Center, Medical Office/Clinic, front desk, or first point of contact in a customer service environment preferred • Ability to type a minimum of 25 wpm • Excellent organizational and computer skills and ability to multi-task while speaking with patients • Excellent listening and comprehension skills to determine key information by patient • Professional, courteous telephone voice • Dependable, reliable and trustworthy • Ability to defuse conversations and elevate if necessary • Ability to handle confidential information; HIPAA experience is a plus. • Detail Oriented – Accurately process and document information ensuring data integrity • Ability to follow scripted information while interacting with patients and a willingness to elevate situations as appropriate • Flexibility with scheduling • Ability to receive feedback on job performance • Bilingual Patient Coordinators must be able to converse in Spanish and document in English simultaneously • Must be able to provide a HIPAA-compliant workspace during training and your regular shifts • Must be able to pass a pre-employment test plus have a successful background check and reference check*(references are verified) Remote Workstation Requirements Internet • A reliable high speed internet connection is required for this position. • Please select a cable internet provider. Examples include Xfinity/Comcast, AT&T, Spectrum. • Satellite internet and cellular hotspots are not sufficient to adequately connect to our servers. • You must hardwire your internet from your modem or…