Online Chat Specialist
Company Overview Enterac is a dynamic and innovative company committed to providing exceptional customer service and support. We pride ourselves on fostering a collaborative and inclusive work environment where every team member can thrive and contribute to our success. Position Summary We are seeking an enthusiastic and customer-focused Online Chat Specialist to join our team in Mercedes, TX. As an Online Chat Specialist, you will be responsible for engaging with customers through our online chat platform, providing timely and accurate information, and ensuring a positive customer experience. Key Responsibilities • Respond to customer inquiries via online chat in a professional and friendly manner. • Provide accurate information and solutions to customer questions and concerns. • Maintain a high level of customer satisfaction by resolving issues efficiently. • Collaborate with team members to improve customer service processes. • Document customer interactions and feedback for continuous improvement. Qualifications • 0-5 years of experience in customer service or a related field. • Strong written communication skills. • Ability to multitask and manage time effectively. • Proficiency in using online chat platforms and basic computer applications. • A positive attitude and a passion for helping others. Location This position is based in Mercedes, TX, United States. Why Join Enterac? • Be part of a supportive and inclusive team. • Opportunities for professional growth and development. • Engage in meaningful work that makes a difference to our customers. • Competitive compensation and benefits package. Created at 2025-01-29 12:30:26 Updated at 2025-01-29 12:34:15 Location: Remote (United States); In-office (Mercedes, TX); About Enterac: ## About us Founded in 2010, Enterprise Air Conditioning & Refrigeration has been a trusted provider of heating, cooling, and refrigeration services. We are committed to delivering high-quality solutions to our community, ensuring comfort and efficiency in every project we undertake. ## Team background Our team is composed of experienced professionals who are passionate about the HVAC industry. With a strong focus on continuous learning and development, our team members bring a wealth of knowledge and expertise to every project, ensuring that we meet and exceed our clients' expectations. ## Benefits and perks • Competitive salary packages • Comprehensive health insurance • Opportunities for professional development • Supportive and inclusive work environment • Flexible working hours ## Why you should work here At Enterprise Air Conditioning & Refrigeration, we value our employees and strive to create a workplace where everyone can thrive. We offer opportunities for growth, a collaborative team culture, and the chance to make a real impact in the community through our services. Join us to be part of a company that is dedicated to excellence and innovation in the HVAC industry. Open positions: • Enterac - ENTERPRISE AIR CONDITIONING AND REFRIGERATION • Enterac - Sample Job Apply tot his job