Manager, Customer Service Contact Center- Remote Job at BlueCross BlueShield of South Carolina in Nashville

Key responsibilities include setting clear performance expectations, providing regular feedback, recognizing achievements, and driving engagement through a supportive and inclusive environment. The manager will use data-driven insights to guide team performance, identify opportunities for improvement, and implement strategies that enhance service delivery and customer satisfaction. Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. This role is located on-site at 26 Century Blvd ST610, Nashville, TN 37214. Organize and manage customer service staff and/or customer service teams for a line of business or department. Assist staff by providing guidance and assistance with questions and problems encountered. Handle escalated or sensitive customer matters. Manage performance to ensure that individual productivity, quality and timeliness standards are met. Monitor individual and team performance to ensure all customer requirements are met or exceeded. Ensure appropriate training for all associates to ensure that the most current guidelines are always being followed. Conduct coaching sessions to ensure development of staff within team. Encourage, facilitate, and initiate process improvements. Bachelors Required Experience: 2 years of health related or customer service work experience. Excellent interpersonal, time management, and leadership skills. Superior customer service orientation. Required Software and Tools: Microsoft Office. Subsidized health plans, dental and vision coverage ~401k retirement savings plan with company match ~ Life Insurance ~ On-site cafeterias and fitness centers in major locations ~ Service Recognition ~ After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. help@bcbssc. Apply tot his job Apply tot his job