American express remote jobs virtual customer care professional

American Express is seeking Virtual Customer Care Professionals to join our dynamic team. As a Virtual Customer Care Professional, you will be responsible for delivering exceptional customer service to our valued card members. This is a remote position, allowing you to work from the comfort of your own home while providing world-class service to our customers.

Key Responsibilities: ? Handle inbound customer inquiries via phone, email, and chat channels. ? Assist card members with account inquiries, billing issues, and general questions about American Express products and services. ? Provide personalized recommendations and solutions to meet the unique needs of each customer. ? Utilize effective communication and problem-solving skills to resolve customer concerns in a timely and efficient manner. ? Adhere to company policies and procedures while maintaining a high level of professionalism and customer satisfaction.

Required Skills and Qualifications: ? Excellent verbal and written... communication skills. ? Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers. ? Previous experience in customer service or a related field preferred. ? Proficiency in computer navigation and multitasking. ? Ability to work independently and collaboratively in a remote team environment. ? Flexibility to work various shifts, including evenings, weekends, and holidays.

Experience:
? Previous experience in customer service or a related field preferred.

Working Hours:
? Flexible scheduling including evenings, weekends, and holidays.

Knowledge Skills and Abilities:
? Strong problem-solving skills.
? Ability to navigate computer systems efficiently.
? Excellent time management skills.

Benefits:
? Competitive salary with performance-based incentives.
? Comprehensive benefits package including health, dental, and vision insurance.
? Retirement savings plan with employer match.
? Paid time off and holiday pay.
? Career development opportunities and ongoing training.

Why Join American Express: Joining American Express means becoming part of a global team dedicated to excellence and innovation in the financial services industry. We offer a supportive work environment where your contributions are valued, and your potential for growth is limitless. As a Virtual Customer Care Professional, you will have the opportunity to make a meaningful impact while enjoying the flexibility and convenience of remote work.

How to Apply: To apply for the Virtual Customer Care Professional position at American Express, please visit our careers page

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