Customer Assistance Coordinator

Job Summary

Job Type: Full-Time

Salary: Competitive

Working Hours: 40 hours per week

Company: Amazon Inc.

Location: Washington State

Benefits: Health, Dental, Paid Training, Paid Vacations, Employee Discounts, and Retirement Plans

Job Description

Amazon Inc. is seeking a motivated and customer-focused individual to join our team as a Customer Assistance Coordinator. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a seamless customer experience. You will handle inquiries, resolve issues, and coordinate solutions across various departments.

Requirements

• High school diploma or equivalent


• Proven experience in customer service or related field


• Excellent communication skills, both verbal and written


• Ability to multitask and manage time effectively


• Proficiency in Microsoft Office Suite


• Strong problem-solving skills and attention to detail

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat


• Identify and assess customer needs to achieve satisfaction


• Build sustainable relationships and trust with customers through open and interactive communication


• Provide accurate, valid, and complete information by using the right methods/tools


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution


• Keep records of customer interactions, process customer accounts, and file documents

Benefits

• Comprehensive Health and Dental Insurance


• Paid Training Programs


• Generous Paid Vacation and Sick Days


• Employee Discounts on Amazon products and services


• Retirement Savings Plan with company match

Educational Qualifications

High school diploma or equivalent is required. A Bachelor’s degree in a related field is preferred but not mandatory.

Experience

A minimum of 1-2 years of proven experience in customer service or a related field is preferred.

Company Overview

Amazon Inc. is a global leader in e-commerce, cloud computing, and artificial intelligence. Founded in 1994, Amazon has grown to become one of the world’s most valuable companies, with a mission to be Earth’s most customer-centric company. We are committed to offering our customers low prices, vast selection, and convenience.

Why Join Amazon

Joining Amazon means becoming part of a diverse and innovative team that is constantly pushing the boundaries of what is possible. We offer comprehensive benefits, opportunities for career growth, and a collaborative work environment where your ideas are valued and respected. If you are passionate about helping customers and want to be part of a company that is making a global impact, Amazon is the place for you.

Equal Opportunity Employer Statement

Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or accommodation due to a disability, please contact us to let us know.

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