Call Center HR Assistant [Remote]

Employer Industry: Human Resources Solutions

Why consider this job opportunity...
• 100% remote work flexibility
• Opportunity to work with a diverse and inclusive employer committed to equity and success
• Contract position with potential for extension
• Engaging work environment focused on problem-solving and customer satisfaction
• Chance to develop skills in employee relations and case management

What to Expect (Job Responsibilities):
• Take ownership of employee contacts to ensure resolution with a high degree of problem-solving
• Handle inquiries related to Leave, Disability, and Accommodation via phone, chat, and email
• Build trust with employees through empathetic and personalized communication
• Analyze and decide on requests for disability, leave, and accommodations using critical thinking
• Collaborate with partner teams to resolve cross-functional issues

What is Required (Qualifications):
• 2-5+ years of experience in contact center, customer service, human resources, or equivalent
• Proven ability to use Microsoft Office and other computer or internet-based programs
• Flexibility to support a 24x7 operations schedule
• Strong problem-solving and customer service skills

How to Stand Out (Preferred Qualifications):
• Experience in high-volume call centers
• Previous experience in human resources or related fields

#HumanResources #RemoteWork #CustomerService #DiversityAndInclusion #CareerOpportunity

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Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer

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