Contact Center Assistant - Work from home

Job Description:

Accenture is seeking a Contact Center Assistant to join our team in San Francisco, California. This is a part-time, work-from-home position ideal for individuals who are driven, adaptable, and looking to gain experience in a fast-paced contact center environment. As an Entry Level Contact Center Assistant, you will be responsible for providing exceptional customer service and... support to clients through various communication channels.

Responsibilities:
• Handle inbound and outbound calls, emails, and chat inquiries from clients
• Assist customers with product inquiries, issue resolution, and general support
• Maintain accurate and detailed records of customer interactions and transactions
• Collaborate with team members to ensure a seamless customer experience
• Follow company policies and procedures to meet quality and performance standards
• Participate in ongoing training and professional development opportunities
• Adhere to a flexible schedule to accommodate peak call times and customer needs

Requirements:
• 1 year of experience in a customer service or contact center role preferred
• Excellent communication skills, both verbal and written
• Strong time management and organizational skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and customer relationship management (CRM) software
• High school diploma or equivalent required

Benefits:
• Training & professional development opportunities
• Paid sick leave
• Paid overtime for hours worked beyond the standard schedule

Working Environment:
At Accenture, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity, collaboration, and a commitment to excellence. As a Contact Center Assistant, you will have the opportunity to contribute to our dynamic and inclusive work culture.

Equal Opportunity Statement:
Accenture is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

Deadline to Apply: September 6, 2024

Join our team and make a difference in the lives of our clients! Apply now to become a Contact Center Assistant with Accenture.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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